You must do a request to the following address : email@example.com, and this, in the fifteen (15) days following the reception of the products. Products must be intact and in their original packaging (including all manuals and accessories). Fees will be required for missing manuals or accessories, if products are not returned in their original packaging. Xanaco responsibility is limited to the goods purchased amount and excludes shipping. Return Freight costs are the customer responsibility. Xanaco is not responsible for any damage that may occur during shipment to the item(s) you are returning. The refund will be made in 15 days or earlier from the receipt of the returned product. We will send you a refund by crediting your Paypal account used when placing your order. Please note that discontinued or refurbished products and sold at a discount are firm sales and not returnable.