Terms and Conditions

Last update : February, 2020

To lighten the text, we used the acronym «TOU» in the following pages to describe TERMS OF USE AGREEMENT.

Thank you to carefully read these Terms of Use (TOU) before using the web site and place your order.
We strongly recommend that you keep a copy of these TOU so that you can refer to it later.

The TOU will apply as soon as you access the online store or place orders to buy one or more products listed on Xanaco website. (www.xanaco.com).

By browsing through the different parts of the web site or by ordering products on the web site, you agree to the TOU.

The TOU are an agreement between you, including people you represent (individual and any legal person, whether incorporated or not) and Xanaco regarding your access and use of content, information, products and services available at xanaco.com website owned by Xanaco and its business partners. The TOU also confer benefits to affiliates of Xanaco, service suppliers, suppliers of goods and others with a direct link.

WHEREAS each time you use the website, including you and any person you purport to represent agree to be bound, without limitation or qualification, by the TOU, and you represent and warrant that you have the legal authority to accept the TOU in your name. If you do not agree with each provision of TOU, if you do not have permission to accept the TOU or if you do not have the legal authority to accept the TOU in the name of the person you purport to represent, you are not allowed to access the website or use.

The TOU are in addition to any other condition which binds you to Xanaco, including any transaction.

You are authorized to use the Web site Only and to the condition of being major in the place where you are resident and have the legal capacity to conclude contracts under applicable law. Xanaco reserves the right to request proof of identity and age.

Anyone who accesses the website from a location other than Canada acts on their own initiative and on their own responsibility, it is their responsibility to comply with all local laws in their jurisdiction.

Xanaco reserves the right to modify the present Conditions of Use from time to time with respect to the use of the web site. You confirm that you agree to be bound by the terms and conditions of use revised.

The use of the web site is made available for your lawful, personal use only (non-commercial use). Its use does not grant you any intellectual property right on its contents.
Content refers to the Headings, the graphic elements (patterns), images, icons, audio and videos, software, applications, data and text compositions.

The website is the property of Xanaco and is protected by Canadian and international laws on copyright and trademarks. The content of the website may not be used for other purposes whatsoever without our express written authorization.

The logos, trademarks and trade names appearing or in connection with the website belonging to Xanaco their respective owners or licensees. Any use is strictly prohibited.

You must have written permission from Xanaco to create a link to the website. Please contact by e-mail to info@xanaco.com. Xanaco may at any time cancel and revoke such an authorization, without notice and without liability to you or any other person.

Despite all the efforts put in place by Xanaco the accuracy of the information provided on the website, it is possible that errors, inaccuracies, omissions could slip in from time to time. For these reasons, Xanaco does not guarantee that the website content, product descriptions, photographs, screen colors (not calibrated) is accurate or complete.
Xanaco cannot guarantee that products offered for sale on the website will be available when ordering.

Xanaco may, at any time :
(a) Correct or change the prices, fees, charges, promotional offers and descriptions of the products advertised on the website without notice and without liability to you or any other person.
(b) Reject, cancel, terminate, correct, reduce or limit the quantities of any order.

To have the opportunity to place an order via the website, you must first register using the online form by providing us with the following information: first name, last name, phone, address, delivery address if different, email address and a password to your account.
After recording a personal account, you will automatically receive an email confirming that your account has been created. Your email address will be used to login to your account. During the registration process, you will be asked to create your own password.

Xanaco reserves the right to suspend, modify, or put an end to your account, at its own discretion, without notice and without liability to you or any other person.
Xanaco is not subject to any obligation to verify the actual identity or authority of any person using your account to access the website and use it.
Xanaco may act upon any complaint about the use of your account.
Xanaco may, in its sole discretion and at any time to require proof of identity of the true account owner or any person seeking to access and use the website and may refuse access and use of the website in whole or in part if Xanaco is not satisfied with such proof of identity.

If you open a customer account :
(a) The account holder is fully responsible for the security of their username and password.
(b) You must keep your username and password confidential and secure at all times.
(c) Do not disclose your username and password to any other person or allow any other person to use.
(d) After each shopping session on the website using your account, you must log out of your session before closing the computer terminal that was used to access the website.
(e) You should immediately contact Xanaco by phone at 514.272.9290 or by email at info@xanaco.com if you know or suspect that your username and password have been lost, stolen or become known to or used by another person.
Safety Tip: It is preferable to change your password regularly during your visit.

For all information on the website, including information on registering your account, the payment information (credit card number and expiration date), and information regarding an order must be accurate, truthful, complete and up-to-date. You will be solely responsible for any loss, damages and additional costs due to the fact that you have provided inaccurate, false or incomplete or due to your failure to update information on your account and information on your payment of any change whatsoever. By providing this information, you understand and agree that these data are stored on a server.

You access and use the website at your own risk. Xanaco cannot be held responsible for loss or damage you may suffer if such loss or damage resulting from a case of force majeure, if they are attributable to the unpredictable and insurmountable third, or you are attributable.
The website is provided «as is» and «as available» without warranty or condition of any nature whatsoever..

Xanaco may modify its Privacy Policy from time to time in its sole discretion, without notice and without liability to you or any other person. You can consult the privacy policy in effect at the «PRIVACY POLICY» section.

The website may contain links to other websites. Having no control over the content of other websites, Xanaco cannot take responsibility on their content, services or activities and does not sponsor or endorse other websites hyperlink to the websites or hyperlink this website operated by third parties. You may not establish a hyperlink to this website without written consent from Xanaco.

Xanaco reserves the right to modify, interrupt, restrict, suspend or terminate the website and the TOU, in whole or in part, without notice and without liability to you or any other person.

The website use and your product orders will be subject to the TOU in force at the time of your use of the website, unless a change of the TOU is required by law or governmental authority (in which case it change will also apply to all orders that you have already passed).

Any dispute between you and Xanax or any other person arising from or connected to the website or ECPs are governed by the laws of Quebec and the federal laws of Canada applicable therein.
Any dispute will be resolved in front  of Quebec courts and you hereby irrevocably submit to the exclusive jurisdiction of these courts in respect thereof.
The parties agree and expressly require that these terms and all related documents are written in French.

When shopping online :
01. You must sign in to your account or register for a new account in case of a new customer to place orders.
02. You add to cart one or some articles (according to the selected quantity) in the products range by clicking on the button « Ajout au panier ».
03. You can see at any time what is in the cart by clicking on « Voir panier » you can add or remove one or some articles by changing the quantityand by clicking the « Update » button.
04. You remove all items by clicking the « Remove X » button.
05. By clicking the “Checkout” button if you are not logged into your account, you will be directed to the first step NEW CUSTOMER or RETURNING CUSTOMER.
06. Before concluding the transaction, you must register for a new account in the case of a new customer or login to your existing account. You will then have access to information of the order and complete the transaction.
07. When connected to your account you will be redirected to Step 2 Billing Détail.
08. You will confirm your address or use a new address and by clicking on the “Continue” button, you are redirected to Step 3 Delivery Detail.
09. You will confirm your address or use a new address (YOUR ADDRESS MUST BE THE SAME AS PAYPAL REGISTERED ADDRESS) and by clicking on the “Continue” button, you are redirected to Step 4 Delivery Method.
10. At this point you will select your preferred shipping method to use for this order, you can also add a comment about your order and by clicking on the “Continue” button, you are redirected to Step 5 Payment Method.
11. You will now select a method of payment among the offered choices then read, agree and check the terms and condition, then by clicking on the “Continue” button, you are redirected to Step 6 Confirm Order.
12. All your products from your order is now displayed. Carefully check all the products and quantity are correct, make the necessary corrections before confirming your order..
13. By clicking on “Confirm Order” you are redirected to PayPal secure site if you chose it as your payment method, otherwise you have completed the transaction if you have chosen by cash, by check or money order payment mode.
14. No order will be prepared and sent prior to the collection of payment and making sure that there is no default.

Full payment of your products must be made through PayPal (PayPal is a secure site that accepts transactions by different credit cards or a PayPal account).

The delivery is only in Canada.

For orders under 50$, the shipping fee is fix at 14,95$ plus taxes.

Orders for items out of stock will be shipped once the stock has been replenished. We will send you the shipping notification when the item is in stock and has been sent.

Depending on the current orders on the website or in store. Availability displayed on our product pages can change while you complete the payment process. Availability displayed on our website is only an estimate and is subject to change.

You must do a request to info@xanaco.com, and this, in the fifteen (15) days following the reception of the products. Products must be intact and in their original packaging (including all manuals and accessories). Fees will be required for missing manuals or accessories, if products are not returned in their original packaging. Xanaco responsibility is limited to the goods purchased amount and excludes shipping. Return Freight costs are the customer responsibility. Xanaco is not responsible for any damage that may occur during shipment to the item(s) you are returning. The refund will be made in 15 days or earlier from the receipt of the returned product. We will send you a refund by crediting your Paypal account used when placing your order. Please note that discontinued or refurbished products and sold at a discount are firm sales and not returnable.

As mentioned in paragraph RETURNS & EXCHANGES, Xanaco warranty is limited to fifteen (15) days of receipt. Once this period is over, you must contact the product manufacturer directly to get support for the product purchased.